Any requests made outside of this timeframe have no guaranteed resolution. International orders reported missing/stolen must be reported within 21 days from shipment date. Please note that any domestic orders reported missing or stolen must be disputed within 14 days from shipment date. Depending on the courier, investigations can take up to 10 business days to conclude. If you’re unable to locate your parcel, please contact us so that we can start an investigation with the courier in regards to your missing parcel. Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. South Georgia and the South Sandwich Islands
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