Here is a link to just one supplier of the replacement part. Here is a link to the ifixit Xbox One Elite Controller (Model 1698) Motherboard Replacement guide which will help you to gain access to the headphone socket, initially to see if it is still connected OK to the motherboard. If this contact is faulty then the socket will have to be replaced as it is irreparable. There is a contact inside the socket that operates when a headset is inserted to send a signal that lets the controller know that a headset has been plugged in and for it to operate accordingly. It might have come off the motherboard or there may be a problem inside the headphone socket itself. It seems that there may be a faulty headphone socket in the controller.
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